Loading...

View & Track Orders


Where is my order and/or invoice?

You can view your most recent order on View and Track orders here. Once your order has been processed, a copy of the invoice will be sent to you through email.

If there is a problem with your order, please send us a message.


How do I track my order?

Once the order has been dispatched, a tracking number and courier details will be sent via email. Alternatively, simply Log in to your account and go to the View and Track the orders section under My Account.


Can I cancel my order?

Please refer to the Cancellations & Returns Policy

Return Products 


How do I return a product?

Place Orders & Payment


Do I need to create an account to place an order?

You can proceed with a “Guest” account, but you will not be entitled to the perks given to account holders.


What payment methods can I use?

You can use all major credit cards, Paynow, Grab Pay, and Shoppee Pay.


What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please send us a message .


Can I do a payment refund?

Payment refund is only applicable due to the following situation:

  • Manufacturer defect
  • Damaged goods during the course of delivery

My Account


How to create an account?

There are 2 accounts that you may create if the purpose of your purchase is for

  • a) Company - You may create under a “Corporate” account.
  • b) Personal - You may create under a “Personal” account

Is account creation free?

Yes, there are no charges for account creation.


How do I reset/change my password?

There are 2 accounts that you may create if the purpose of your purchase is for

  • Forgot Password
    If you have forgotten your password, you can quickly request your password to be reset.
  • Change password
    If you remember your current password, simply log in and go to the My Account: Change password page and follow the instructions.

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please send us a message.

Shipping


What are the shipping options available?

There is a variety of courier services available for your preference. If you have your own forwarding service, you may feel free to proceed with it upon request on the cart out page.


Are there any standard delivery/shipping charges?

There are no standard shipping charges. The charges vary depending on destination, dimension, and weight of goods.


Do you ship internationally?

Yes. We ship internationally. Overseas delivery fee is subjected to an extra charge.


How long does it take you to process an order before it is dispatched?

It depends on the availability of stock. Taking into consideration if the item is available in our warehouse or in our supplier warehouse locally. We are committed to providing quick processing and prompt delivery of goods as soon as possible.


Can I request Weekend delivery?

We don’t specifically offer Saturday / Sunday delivery.

Reward Points


How do I earn points?

There are many ways to earn points, such as making a purchase, registering for an account, writing a product review, writing a buying experience review, sending a referral, and newsletter signs up.


Do I need to create an account to be entitled to reward points?

Yes, you will need to have an account created in order to enjoy these reward points.


How can I redeem the reward points?

Yes, you can redeem the points upon check out.
Upon redemption, points will be deducted 100% from the total amount of your order (excluding postage and taxes). Do note that partial redemption is not allowed.


How long does it take for points to be credited to my account?

  • Completed Orders - Points will be given after completion of payment
  • Register an account - Points will be given immediately
  • Write a product or buying experience review - Points will be given after your reviews have been approved
  • Referral - Points will be given after the referee signs up for ElectGo’s account successfully


Is there an expiration date for the reward points?

Points will be expired yearly upon the date that the points have been credited.


Can I pay the shipping fee with reward points?

Payment of shipping fee through point redemption is not possible.


What happens if I do not receive my reward points?

Kindly contact us here and we will revert back to you.

View more…

Promotion codes


Do I need to create an account to be entitled to the promotion code?

Yes, You will need to have an account to do so.


How should I input the promotion code?

You should use the promotion code at the checkout page. Please ensure that the discounted amount is reflected in the total before making payment. Promotion code cannot be used after completed order.


Am I allowed to stack the promotion codes?

Promocode cannot be used with other promocodes together.


Can I reuse the promotion code despite cancellation or return of product?

No, the promotion code is valid for the first time and it will not be reissued. We appreciate your kind understanding.


Is there an expiration date for the promotion codes?

Yes. It will be expired based on the campaign period.